Some ground rules. These rules are not really rules - more like guidelines. I'd quote that pirate movie, but quoting such things devalues a quote.

When Emailing/IM'ing there are few things you need to know:

  • I won't discuss future releases of the product. In Engineering we build. In marketing they announce.
  • I won't talk to journalists. We have better people than me for that.
  • I'm not tech support. I make my living thinking about the next version of CRM. I don't specialize in supporting and troubleshooting the current version. These people are our support team: they are better at it than I will ever be. Even if it is one of my own features: I'm still not the best person to help you.
  • There are these new web sites called search engines. At least try them. All the cool kids are using them. Eg. Q:"Phil where is the CRM SDK?". A: "Did you type CRM 3.0 SDK into Google MSN Search Windows Live Search?".
  • SDK + Deployment Guide. I won't link to them - you can practice your search engine skills. They were both written by people who write documents all day.

I'm super excited to exchange IM + Email with customers and partners. Many people chide me for having such publicly available contact details.

All I ask is: make somewhat of effort first (even if it is the equivalent of adding the vermouth in a Churchill Martini). You'll be smarter for it!

BTW: You can still email me (and there is no need to give me a string of "I tried but...").

This posting is provided "AS IS" with no warranties, and confers no rights.

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