Creating Customer Centric Experiences

March 26, 2007 13:02 by author

Here is a great article by Philippe Gaillard (the CEO of Neocase). It's a great primer for creating customer centric service experiences. Neocase is a great CRM ISV - you can find out more information about their solution here.

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The opinions expressed herein are my own personal opinions and do not represent my employer's view in anyway. All postings and code samples are provided 'AS IS' with no warranties, and confers no rights.

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